Privacy Policy

PRIVACY POLICY

1. Entrance

As PLAYPİK YAZILIM VE ELEKTRONİK TİCARET LİMİTED ŞİRKETİ, we work to protect the personal data of our members who use our site in order to ensure that our users benefit from our services safely. This Privacy Policy has been prepared to inform our users in accordance with the Law on Protection of Personal Data No. 6698.

The purpose of the Privacy Policy is that shared with PLAYPİK YAZILIM VE ELEKTRONİK TİCARET LIMITED by its members/users/visitors during the use of the website and mobile application at www.playpik.com, which is managed by PLAYPİK YAZILIM VE ELEKTRONİK TİCARET LIMITED, or generated during the use of the website. to determine the terms and conditions regarding the use of personal data.

In the text of the contract;

• Ataturk Mah. Ertugrul Gazi Cad. PLAYPİK YAZILIM VE ELEKTRONİK TICARET LIMITED, residing at A Blok No:2 E Interior Door No:331, Ataşehir/Istanbul, hereinafter referred to as "PLAYPIK",

• Law No. 6698 on the Protection of Personal Data hereinafter "Law",

• www.playpik.com website and mobile application hereinafter "Portal",

• The member/user/visitor will hereinafter be referred to as the "Data Owner".

The Data Owner, who declares and undertakes to accept this Privacy Policy agreement, is fully bound by other agreements published on the "Portal".

 

• Additional Information for Corporate Members:

 

Institutional Members will obtain approval for the Privacy Policy from each downstream user they designate; undertakes that the Sub-User will not be able to use the Portal if it is not received and that each user will be approved separately.

 

1. Which Data is Processed?

The data processed by PLAYPİK and considered as personal data in accordance with the Law are listed below. Unless expressly stated otherwise, the term "personal data" includes the information below within the scope of the terms and conditions provided under the Privacy Policy.

• Identity Information: Name, surname, date of birth, gender, TC ID number, Copy of ID and other similar data.

• Contact Information: Mobile phone, e-mail address, address, zip code, landline phone, etc. data

• Location Information: Data about the city, district, approximate location of the users, if the data owner approves, GPS data and location data from IP and port addresses, etc. data

• Demographic Data: Date of birth, age, gender, preferred language etc. data

• Verification Information: Users' membership information, passwords used to authenticate and access the account, Username, contact information, password hints, User numbers, advertisement numbers, etc. data

• Member Transaction Information: The last date of entry to the portal, documents requested that the brand is not fake, advertisement information, satisfaction, customer note, commercial communication permission, etc. data.

• Content Information: Documents requested that the brand is not counterfeit (invoice, warranty certificate, etc.), documents showing that the product belongs to the person or the authority on the product (license, trademark registration, etc.), advertisement information, membership information, notification explanation, solution explanation , satisfaction, reason for notification, customer note, date of renewal, reason for rejection, feedback, reason for sending documents, error content specified during the use of the Service, interim notification status, etc. data.

• Financial Information: Tax office, invoice information, payment information, invoices sent to the member and receipt samples of the payments received from the members, payment number, invoice number, invoice amount, invoice date etc. data.

• Risk Management Information: IP address

• Marketing Information: SMS, e-mail messages or calls made by the call center for marketing purposes, sent based on the commercial electronic message permission given by the relevant person.

• Legal Transaction and Compliance Information: The data start and end time of the service, the type of service used, the amount of data transferred, the commercial electronic message permission given by the Relevant Person in the electronic environment, the membership agreement approved, the corporate membership agreement, the distance sales agreement and the services provided by PLAYPİK. legal texts and contracts,

• Request/Complaint Management Information

• IT CAN BE EXPANDED BY ADDING OTHER INFORMATION, IF ANY.

Data that has been irreversibly anonymized within the framework of Articles 3 and 7 of the Personal Data Protection Law will not be considered as personal data in accordance with the provisions of the aforementioned law, and the processing activities regarding this data will be carried out without being bound by the provisions of this Policy.

1. For What Purpose Do We Process Data?

In line with the purposes set out in this Privacy Policy and the Individual/Corporate Membership Agreement, your personal data is processed within the framework of the purposes specified in accordance with the said law.

Personal data, by the Portal,

• Realization of membership transactions,

• Improving the service offered on the portal, detecting system errors and monitoring performance,

• Improvement of maintenance and support services and backup services,

• Determining the preferences, tastes and needs of the Data Owner and evaluating the criticism/suggestions,

• Determining and implementing PLAYPİK commercial strategies,

• Contacting the Data Owner based on the commercial electronic message permission,

• Ensuring compliance with legal processes and legislation,

• Answering information requests from administrative and judicial authorities,

• Planning in-house reporting and business development activities,

• Ensuring information and transaction security and preventing its malicious use

• Making necessary arrangements in order to ensure that the processed data is up-to-date and correct,

It is used to carry out activities related to all these processes No.

Detailed information on the processing purposes of the above-mentioned data categories is available below.

• Name and Contact Information: Communication, User Registration, complaint management, managing the customer satisfaction process, evaluation and development of service quality, research, obtaining potential customer information, after-sales services and their development, customer portfolio management, internal evaluation, promotion, analysis ,  business development, collection, billing, promotion, event notification, execution of operational activities, audit, control, marketing, advertising, sales, fraud detection, customer verification, optimization

• Credentials: Communication, evaluation of service quality, audit, User Registration, problem/error reporting, control, execution and development of operational activities, collection, business development, in-house evaluation, development of after-sales processes, optimization, customer portfolio management, audit, risk management

• Demographic Data: Communication, analysis, internal evaluation, collection, business development analysis, evaluation and development of after-sales processes,

• Usage data and areas of interest-favorites: Registration, problem/error reporting, management of complaint processes, communication, customer portfolio management, business development, marketing, advertising, sales, risk management, audit, control, collection, after-sales services, after-sales evaluation of processes, internal evaluation, execution and development of operational activities, measurement and improvement of service quality,

• Location data: risk management, audit and control,

• Payment Data: Accounting, collection, invoicing process management, after-sales services, business development, in-house evaluation, development of after-sales processes, customer portfolio management, communication, audit, marketing, control, within the scope of processes carried out with payment service providers;

• Content: Communication, collection, after-sales services, development of after-sales processes, promotion, measurement and improvement of service quality, customer portfolio management, customer management, business development, optimization, control, audit, internal evaluation, analysis, complaint management processes. can be processed.

• Information requested from users who answered routine surveys organized within the scope of PLAYPİK Portal; It is used by PLAYPİK and its collaborators to market directly to these users, to perform statistical analysis, to improve their processes and to create a database.

 

1. Where is Data Stored and Processed?

Your personal data we obtain may be stored and processed in another country where PLAYPİK or its affiliates, subsidiaries or service providers with which it cooperates have facilities, at home and abroad.

Your personal data collected within the scope of the Privacy Policy will be processed in accordance with the provisions herein and within the scope of the legislation in force in the country where the data is stored and processed, and within the prescribed security measures.

1. With whom is the data shared?

PLAYPİK transfers personal data to third parties only for the purposes specified in this Privacy Policy and in accordance with Articles 8 and 9 of the KVK Law.

• The personal data of the data owner and the new data obtained from this data; In order to achieve any of the purposes in this Privacy Policy, it is necessary to communicate with third parties, including the seller and the cargo company, law firms, research companies, call centers, software companies, agencies, consultancy companies, companies in the printing industry, and social media channels. is shared.

• In line with the commercial electronic message approval of the Data Owner, the commercial electronic message tool is shared with the service provider in order to observe the shopping preferences, tastes and habits, to make promotions, advertisements, and to offer benefits and opportunities.

• Website usage preferences and navigation history are shared with third parties from whom cookie service is obtained, in order to segment and communicate with the Data Owner in line with their tastes and preferences. Personal data transfers made within this framework are carried out through the secure environment and channels provided by the relevant third party. In all cases where there is no need to transfer the personal data of the data owner, the transfer is made using Pseudonymous data (pseudonymous data). This depends on the scope and content of the service received from third parties.

• In order to increase customer satisfaction and loyalty, anonymous data belonging to the Data Owner are shared with companies that will conduct market research.

In addition, User Name and Contact Information may be shared with payment institutions in order to verify identity, pursuant to the framework agreement of the payment institution to be approved by the user at the payment stage, and in accordance with the Regulation on the Prevention of Laundering of Proceeds of Crime and the Financing of Terrorism, published in the Official Gazette dated January 9, 2008 and numbered 26751. Personal data obtained through cookies placed on users' devices may be shared with third parties for the scope and purposes specified in this Privacy Policy.

PLAYPİK will be able to transfer personal data to third parties in the country and abroad within the above-mentioned categories.

1. What Are Your Rights Over Your Personal Data?

 

The rights of the Data Owner on the data processed by PLAYPİK pursuant to Article 11 of the Law are listed below;

 

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“How Can You Contact Us?” The user will be able to convey the above-mentioned requests to us via the communication channel specified in the article. In accordance with these requests, PLAYPİK will be able to give its reasoned positive/negative response in writing or digitally.

Although it is essential not to charge a fee for the processing of requests, if the said transactions require a cost, it is possible to charge a fee based on the tariff determined in accordance with Article 13 of the Personal Data Protection Law No. 6698 by the Personal Data Protection Board.

1. Personal Data Retention Period

PLAYPİK preserves the personal data it processes in accordance with the KVK Law for the periods stipulated in the relevant legislation or required by the purpose of processing. In our Personal Data Retention and Disposal Policy, these periods are approximately as follows:

 

• Similar records regarding membership and order: 10 years – Law No. 6098

• Financial information and accounting records: 10 years - Law No. 6102 - Law No. 213

• Cookies: Up to 540 days

• Commercial electronic message approval records: 1 year from the date of approval – Law No. 6563 and relevant legislation

• Call Center Voice Records: 3 years – Law No. 6563  

• Personal data regarding Suppliers/Customers: 10 years after the legal relationship ends

• Traffic information regarding online visitors: 2 years – Law No. 5651

• MAY BE EXTENDED IF OTHER INFORMATION IS HOLDED.

 

8. Terms of Deletion, Destruction and Anonymization of Personal Data
 

PLAYPİK keeps the personal data it processes through its website, mobile application or mobile site for the periods stipulated by the relevant laws and/or for the periods required by the purpose of processing, pursuant to articles 7, 17 of the KVK Law and article 138 of the Turkish Penal Code. In the event that these periods expire, it will delete, destroy or anonymize Personal Data in accordance with the provisions of the Regulation on the Deletion, Destruction or Anonymization of Personal Data.

 

Deletion of personal data means the inaccessible and reusable process of this data. PLAYPİK takes the necessary measures to perform the deletion in the database. Destruction of personal data refers to the process of making this data inaccessible, irretrievable and reusable in any way. Anonymization of personal data means that data cannot be associated with an identified or identifiable natural person under any circumstances, even if it is matched with other data.

 

PLAYPİK explains in detail the methods of deletion, destruction and anonymization and the technical and administrative measures it has taken within the scope of the Personal Data Storage and Disposal Policy prepared in accordance with the Regulation on the Deletion, Destruction or Anonymization of Personal Data. In this Policy, the period of time for the periodic destruction stipulated by the Regulation is determined as 6 months.

1. Our Measures and Commitments Regarding Data Security

Thank you for reading our Privacy Policy. PLAYPİK undertakes to protect your personal data securely with this Privacy Policy. It is our responsibility to ensure the appropriate level of security to ensure the lawful storage of personal data. In addition, your personal data of special nature is processed by taking adequate measures determined by the Board.

PLAYPİK will not disclose the personal data obtained about the Users to others in violation of the provisions of this Privacy Policy and the Law on the Protection of Personal Data No. 6698 and will not use them for purposes other than processing.

It should be noted that in case of linking to other applications through the Portal, PLAYPİK does not bear any responsibility for the privacy policies and contents of the applications.

1. Changes to the Privacy Policy

PLAYPİK can update and change the provisions of this Privacy Policy at any time by publishing it on the Portal. Updates and changes made by PLAYPİK in the Privacy Policy will be valid from the date they are published on the Portal.

• How can you reach us?

The Data Owner undertakes that the information subject to this Privacy Policy is complete, accurate and up-to-date, and that if there is any change in this information, he will immediately update them via the mobile application or www.playpik.com. PLAYPİK will not have any responsibility if the Data Owner has not provided up-to-date information.

 

The Data Owner may also send the above-mentioned requests in writing to his address or contact the Customer Services at 0850 840 4867. The Data Owner may also request that the processing of personal data be stopped within the scope of the Privacy Policy.